1. What is Derlogics?

Derlogics is an Indian beauty and personal care brand offering high-quality, skin-friendly products designed for Indian skin types and climate.

2. Are Derlogics products safe for all skin types?

Yes, our products are formulated using skin-safe ingredients and are suitable for most skin types. However, we always recommend doing a patch test before full use.

3. Are your products cruelty-free?

Yes, Derlogics products are cruelty-free and are not tested on animals.

4. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) across most locations in India.

5. Is shipping free?

Yes, we provide free shipping across India with no minimum order value.

6. How long does delivery take?

Delivery usually takes:

• 2–4 business days for metro cities

• 3–6 business days for other locations

• 5–9 business days for remote areas

7. What is your return policy?

We offer a 7-day return policy from the date of delivery. Products must be unused and in original packaging.

8. How do I request a return?

You can request a return by emailing us at rkjodhani99@gmail.com with your order ID and images of the product.

9. When will I get my refund?

Once the returned product is received and checked, refunds are processed within 5–7 business days.

10. How do I contact customer support?

You can contact us through:

📧 Email: rkjodhani99@gmail.com
📞 Phone: +91 9898893198
📍 Address: 112 Platinium Plaza, Near VT Circle, Sarthana, Surat, Gujarat, 395013, India

11. Do you ship outside India?

Currently, we only ship within India.

12. Are your products suitable for men and women?

Yes, our products are suitable for all genders.

13. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email.

14. Do you offer bulk orders or wholesale?

Yes, for bulk or wholesale orders, please contact us directly via email or phone.